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25-X: Printing Services

This section evaluates how your organization manages printing services and printed materials that may contain sensitive information.

The questions focus on whether printers and multifunction devices are securely configured and located, how print jobs are controlled (for example, through secure release or user authentication), and how printed documents are handled, stored, and disposed of (such as use of locked bins and secure shredding).

Overall, this section confirms that printed output and print infrastructure do not become uncontrolled points of data exposure or loss.

Explanation: A documented QC process ensures consistent quality standards for deliverables. It also demonstrates a vendor’s commitment to maintaining service reliability and product integrity.

Risks of Incorrect Answer: Without a QC process, inconsistent quality could lead to client dissatisfaction.

Failure to adhere to client specifications could result in contract termination or financial loss.

Applicable Frameworks: ISO 9001: Quality management systems standard.

NIST CSF (PR.DS-6): Ensuring the integrity of information processes.

SOC 2 (CC3.0): Controls for reliable service delivery.

Explanation: Regular QC checks ensure that issues are identified and corrected early, minimizing defects and ensuring compliance with client expectations.

Risks of Incorrect Answer: Lack of frequent checks increases the risk of undetected errors, which could lead to rework or loss of client trust.

Delays in identifying issues could cause disruptions in the supply chain.

Applicable Frameworks: ISO 9001 (Clause 8.6): Control of outputs to meet quality requirements.

ITIL (Service Transition): Process controls and continuous improvement.

Explanation: Retaining QC samples provides a reference point for verifying product quality and resolving disputes or complaints. It also aids in process improvement by identifying recurring issues.

Risks of Incorrect Answer: Without sample retention, disputes about product quality could be difficult to resolve.

Lack of historical records may hinder process optimization and future quality improvements.

Applicable Frameworks: ISO 9001 (Clause 7.1.5.1): Evidence of consistent product and process quality.

NIST CSF (PR.IP-10): Retention of production data for analysis.

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Some or all of the services described in this engagement may not be available to certain clients, including those who have affiliations or relationships with audit firms or related entities.

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The information provided herein is of a general nature and is not intended to address the specific circumstances of any individual or entity. While we strive to offer accurate and up-to-date information, we cannot guarantee its accuracy at the time it is received or in the future. No action should be taken based solely on this information without seeking appropriate professional advice tailored to your particular situation. CRISP does not provide legal or tax advice.

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This information is not intended to constitute “written advice concerning one or more Federal tax matters” as defined by section 10.37(a)(2) of Treasury Department Circular 230.

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