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09-I: Change Management

This section evaluates how your organization plans, approves, implements, and records changes to systems, applications, infrastructure, and related processes.

The questions focus on whether you have formal procedures for requesting and reviewing changes, testing and validating their impact, documenting approvals, and communicating changes to affected stakeholders. They also address how you manage emergency changes, maintain separation of duties, and ensure that changes do not unintentionally weaken security, disrupt services, or compromise data.

Explanation: A change management policy ensures that any changes to systems, processes, or environments are systematically evaluated and implemented to minimize disruption and risk.

Risks of Incorrect Answer: Unapproved or poorly planned changes may lead to outages, data loss, or security vulnerabilities.

Regulatory audits may identify gaps in the change control process, leading to fines.

Applicable Frameworks: ISO 27001 (A.12.1.2): Covers change management procedures to maintain the integrity of information systems.

NIST CSF (PR.IP-3): Ensures change control processes are in place.

ITIL Change Management: Focuses on managing changes to minimize business disruption.''

Explanation: Structured processes for requesting, reviewing, and approving changes ensure that all stakeholders are aware of and agree on potential changes before they are implemented.

Risks of Incorrect Answer: Lack of oversight may lead to unauthorized or unnecessary changes, creating operational risks.

Failure to document the review and approval process may result in non-compliance with audit requirements.

Applicable Frameworks: ISO 27001 (A.12.1.2): Requires documentation and approval for all changes.

NIST CSF (PR.IP-3): Ensures change processes include proper review and authorization''

Explanation: Integrating change management with privileged access systems ensures that only authorized users with appropriate access levels can implement changes.

Risks of Incorrect Answer: Unauthorized changes could be made by individuals with excessive privileges.

Lack of integration could result in inadequate tracking of changes made by privileged accounts.

Applicable Frameworks: ISO 27001 (A.9.2.3): Focuses on managing access controls for privileged users.

NIST CSF (PR.AC-5): Ensures access permissions are consistent with organizational roles and responsibilities.

Explanation: Rollback procedures allow for quick recovery if a change leads to unexpected errors or disruptions, ensuring continuity of operations.

Risks of Incorrect Answer: Inability to revert faulty changes may prolong downtime or increase exposure to vulnerabilities.

Operational disruptions could escalate into larger issues, including data loss or breaches.

Applicable Frameworks: ISO 27001 (A.17.1.2): Requires processes for continuity and recovery planning.

NIST CSF (RS.RP-1): Ensures recovery plans are in place for incidents, including change failures.

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Some or all of the services described in this engagement may not be available to certain clients, including those who have affiliations or relationships with audit firms or related entities.

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The information provided herein is of a general nature and is not intended to address the specific circumstances of any individual or entity. While we strive to offer accurate and up-to-date information, we cannot guarantee its accuracy at the time it is received or in the future. No action should be taken based solely on this information without seeking appropriate professional advice tailored to your particular situation. CRISP does not provide legal or tax advice.

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This information is not intended to constitute “written advice concerning one or more Federal tax matters” as defined by section 10.37(a)(2) of Treasury Department Circular 230.

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